Survey completed.
It looks to me you are doing the same project as my friend. She did it last year. If so, here is some links may be helpful:
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http://www.mhhe.com/business/man ... case/starbucks.html
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http://www.janhoo.com/skole/university/starbucks.html
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http://www.echeat.com/essay.php?t=27282